92pke Privacy Policy

1 Introduction

92pke ("92pke", "we", "us", "our") is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy describes how 92pke collects, uses, stores, shares, and protects personal data in connection with your use of the 92pke website, mobile platform, games, payment services, and any other features made available under the 92pke brand.

This policy applies to all 92pke players, including registered account holders, unregistered visitors to the 92pke website, and individuals who contact 92pke's customer support team. It applies regardless of whether you access 92pke from Pakistan, or from any other location where the platform is accessible.

References to "personal data" in this policy mean any information that identifies or could reasonably identify you as an individual — including your name, CNIC number, mobile number, email address, IP address, device identifiers, transaction history, and gameplay records.

2 Data Controller

92pke acts as the data controller in respect of the personal data of players who register on the 92pke platform. As data controller, 92pke is responsible for determining the purposes for which and the manner in which personal data is processed.

Where 92pke engages third-party service providers to process personal data on its behalf — such as payment processors, KYC verification services, and IT infrastructure providers — those providers act as data processors under written contractual arrangements that impose data protection obligations consistent with this policy.

3 Personal Data We Collect

92pke collects the following categories of personal data from players:

4 How We Collect Your Data

92pke collects personal data through the following channels:

4.1 Direct Collection

Data you provide directly when registering a 92pke account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in promotions. This includes information entered into the 92pke registration form, identity documents submitted for verification, and details shared in support conversations.

4.2 Automated Collection

Technical and usage data collected automatically when you access the 92pke platform. This includes IP addresses, device identifiers, browser fingerprinting data, cookies, and session logs. See Section 9 for details on our cookie practices.

4.3 Third-Party Sources

Data received from third-party identity verification providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), and fraud prevention services. This data supplements information you provide directly and is used primarily for KYC and AML compliance purposes.

5 Purpose & Legal Basis for Processing

92pke processes personal data only where a lawful legal basis exists. The following table sets out the primary purposes and their corresponding legal bases:

• Contract Performance: Processing necessary to open and manage your 92pke account, process deposits and withdrawals, and deliver gaming services.
• Legal Obligation: Processing required by our licensing conditions, including KYC/AML compliance, age verification, and reporting obligations to regulatory authorities.
• Legitimate Interests: Fraud prevention, platform security, abuse detection, internal analytics, and responsible gaming monitoring — subject always to a balancing test in favour of player rights.
• Consent: Direct marketing communications via SMS or email. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

92pke does not sell personal data. We share personal data with third parties only in the following circumstances:

6.1 Payment Processors

To process PKR deposits and withdrawals, 92pke shares relevant financial and identity data with JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. These providers are subject to their own privacy policies and applicable Pakistani financial regulations.

6.2 Identity Verification Providers

To perform KYC verification, 92pke works with third-party identity verification services that may process your CNIC or passport data. These providers are contractually bound to process data only for the purpose of identity verification.

6.3 Regulatory Authorities

92pke may be legally required to disclose player data to relevant regulatory authorities, law enforcement agencies, or licensing bodies in response to lawful orders or as part of our AML reporting obligations.

6.4 IT and Infrastructure Providers

Cloud hosting, data storage, and platform security providers may process personal data on 92pke's behalf as data processors under appropriate contractual safeguards.

6.5 Group Companies

Personal data may be shared within 92pke's group of affiliated entities where necessary for platform operation, fraud prevention, or regulatory compliance, subject to equivalent data protection standards.

7 International Data Transfers

92pke operates as an internationally licensed online gaming platform. As a result, your personal data may be transferred to and processed in countries outside Pakistan. Where such transfers occur, 92pke ensures that appropriate safeguards are in place, including standard contractual clauses, binding corporate rules, or transfers to countries recognised as providing adequate levels of data protection.

In all cases, the level of protection afforded to your data during international transfers is consistent with the standards described in this policy.

8 Data Retention

92pke retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to longer retention periods required by law or regulation. The following general retention guidelines apply:

• Active account data: Retained for the duration of your 92pke account plus a minimum of 5 years following account closure, in compliance with AML regulations.
• Transaction records: Retained for a minimum of 5 years from the date of the transaction.
• KYC documentation: Retained for a minimum of 5 years from the date of last transaction.
• Support communications: Retained for 3 years from the date of the last interaction.
• Technical and usage data: Generally retained for 13 months from collection.
• Marketing consent records: Retained for the duration of marketing activities plus 1 year.

9 Cookies & Tracking Technologies

92pke uses cookies and similar tracking technologies to operate the platform, improve user experience, and collect analytics data. The following types of cookies are used on the 92pke platform:

Strictly Necessary Cookies

Required for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cannot be disabled as they are essential to 92pke login and account access functionality.

Analytics Cookies

Used to understand how players use the 92pke platform — which games are most popular, where users encounter difficulties, and how the platform can be improved. Analytics data is aggregated and does not identify individual players.

Preference Cookies

Store your platform preferences such as language settings, display options, and game category selections, so your experience is consistent across sessions.

Marketing Cookies

Used to measure the effectiveness of 92pke promotional campaigns. These are only activated with your consent. You may withdraw consent by updating your browser settings or contacting 92pke support.

10 Security Measures

92pke implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 92pke platform.
• AES-256 encryption for personal data stored on 92pke servers.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Multi-factor authentication requirements for all 92pke administrative systems.
• Regular third-party security audits and penetration testing.
• Intrusion detection systems and real-time anomaly monitoring.
• Comprehensive staff data protection training and confidentiality obligations.

11 Your Data Rights

As a 92pke player, you have the following rights in respect of your personal data. To exercise any right, contact our support team at [email protected] with "Privacy Request" in the subject line. We will respond within 30 calendar days.

Details of each right are set out in Section 11 below, and illustrated in the Your Rights section further down this page.

12 Marketing & Communications

92pke may send you promotional communications — including bonus offers, game announcements, and PSL betting promotions — via SMS or email, where you have provided explicit consent during registration or subsequently through your account settings.

You may withdraw your consent to receive marketing communications at any time by updating your communication preferences in your 92pke account settings, or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing that occurred before consent was withdrawn, and does not affect transactional communications necessary for account operation.

13 Children's Privacy

The 92pke platform is strictly prohibited to individuals under 21 years of age. 92pke does not knowingly collect personal data from anyone under the age of 21. If we become aware that personal data has been collected from an individual under 21, we will immediately close the relevant account, delete the data, and arrange return of any deposits in accordance with applicable law.

If you have reason to believe that a person under 21 has registered or is using a 92pke account, please notify us immediately at [email protected].

14 Changes to This Privacy Policy

92pke may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Material changes will be communicated to registered players via email or a prominent notice on the 92pke platform at least seven (7) calendar days before the changes take effect.

The "Effective Date" at the top of this page indicates when the current version came into force. Continued use of the 92pke platform after the effective date of any updates constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.

15 Contact & Data Requests

For any queries about this Privacy Policy, or to exercise any of your data rights, please contact the 92pke data team through one of the following channels:

• Email: [email protected] — include "Privacy Request" in the subject line
• Live Chat: Available 24/7 on any 92pke page — request to be connected to the data team
• FAQ: Common privacy questions answered at 92pke FAQ

We will acknowledge all privacy requests within 24 hours and provide a substantive response within 30 calendar days. For complex requests, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.